This Listing Policy outlines the rules, responsibilities, and standards that all property owners must follow when creating, publishing, or managing property listings on RoofOnClick. Our objective is to maintain a transparent, reliable, and trustworthy marketplace for users searching for rental accommodations.
By creating, submitting, or managing a property listing on RoofOnClick, you acknowledge that you have read, understood, and agreed to comply with this Listing Policy, our Terms & Conditions, Privacy Policy, and all other applicable policies. Failure to comply may result in the rejection, suspension, or permanent removal of your listing or account.
1. Eligibility to List
You may create a listing on RoofOnClick only if you:
- Are the legal owner of the property; or
- Have valid written authorization from the legal owner to advertise the property.
- Have the legal right to rent, lease, or manage the property.
- Provide accurate and complete owner information during registration.
- Agree to comply with all applicable local, state, and national laws and regulations.
- Accept RoofOnClick's verification process and listing standards.
Note: RoofOnClick reserves the right to request proof of ownership, authorization, identity verification, or any other supporting documents at any time before or after publication of a listing.
2. Listing Requirements
To maintain high-quality listings and provide users with reliable information, every property listing must comply with the following requirements:
Accurate Property Information
Property owners must provide complete, accurate, and up-to-date information, including:
Owners are responsible for ensuring that all information remains accurate throughout the listing period. Providing false, misleading, incomplete, or outdated information is strictly prohibited.
Property Photographs
All photographs uploaded to RoofOnClick must:
- Be genuine photographs of the actual property.
- Accurately represent the property's current condition.
- Clearly display rooms, bathrooms, common areas, entrances, and available amenities.
- Be clear, high-quality, and properly lit.
- Not contain excessive editing that changes the appearance of the property.
- Not contain watermarks, advertisements, logos, website names, phone numbers, QR codes, or social media handles.
Owners must possess all necessary rights to upload photographs. Uploading copyrighted, stock, AI-generated, misleading, or unauthorized images is strictly prohibited.
Pricing Transparency
Owners must clearly disclose all applicable charges, including: Monthly rent, Security deposit, Maintenance charges, Utility charges, Parking fees, Food charges (if applicable), One-time registration fees, Cleaning charges, and any other mandatory charges.
Hidden charges, misleading pricing, or undisclosed fees are not permitted on RoofOnClick.
Property Availability
Property owners must keep their listings updated at all times. Owners must promptly update listings whenever:
- A room is booked or becomes unavailable.
- Rent changes.
- Amenities change.
- Contact information changes.
- Property ownership or management changes.
- The property is temporarily unavailable or permanently closed.
Repeatedly displaying unavailable properties may lead to reduced visibility or removal of the listing.
Contact Information
Owners must provide valid and active contact information, including Mobile number and Email address (where applicable). Owners are expected to respond to genuine enquiries within a reasonable time and communicate professionally with users.
3. Owner Responsibilities
Property owners are responsible for:
- Providing truthful, complete, and updated property information.
- Maintaining accurate pricing throughout the listing period.
- Responding to enquiries promptly and professionally.
- Honouring confirmed bookings made through RoofOnClick, except where cancellation is permitted under applicable policies.
- Maintaining the property in a clean, safe, and habitable condition.
- Ensuring that all advertised amenities are available unless clearly stated otherwise.
- Informing RoofOnClick immediately of any material changes to the property.
- Complying with all rental, housing, tax, safety, and municipal regulations.
- Treating all users fairly and without discrimination based on race, religion, gender, disability, nationality, caste, or any other protected characteristic.
- Cooperating with RoofOnClick during verification, investigations, or dispute resolution.
4. Prohibited Listings
The following listings and practices are strictly prohibited:
5. Verification Process
To improve trust and transparency, RoofOnClick conducts a verification process before publishing property listings. Verification may include:
- Physical inspection of the property by the RoofOnClick team.
- Government-issued identity verification.
- Property ownership documents.
- Authorization letters (where applicable).
- Utility bills and rental authorization documents.
- Business registration documents (where applicable).
- Photographs and location verification.
- Additional supporting documents when necessary.
Failure to provide requested documents or cooperate during verification may result in rejection, suspension, or permanent removal of the listing.
Disclaimer:Property verification helps improve listing authenticity but does not constitute a legal certification or guarantee of the property's quality, safety, habitability, or future availability.
6. Listing Review and Approval
All listings are subject to review before or after publication. RoofOnClick reserves the right to:
- Edit formatting or categorization.
- Request additional information or documents.
- Reject incomplete listings.
- Delay publication until verification is completed.
- Remove inaccurate or misleading information.
A listing may be rejected, edited, suspended, or removed if it violates this Listing Policy, contains inaccurate information, includes inappropriate images, receives repeated verified complaints, appears fraudulent, violates applicable laws, poses safety risks, or harms the reputation of RoofOnClick.
7. Removal or Suspension of Listings
RoofOnClick may suspend, disable, or permanently remove a listing or account without prior notice if:
- The listing violates our policies.
- Verification documents are not provided upon request.
- False information is discovered or fraudulent activity is suspected.
- The property becomes unavailable but remains active on the marketplace.
- The owner repeatedly ignores user complaints or fails to maintain basic habitability.
- The listing negatively impacts the safety, trust, or reputation of the platform.
- Required updates are not made within a reasonable period.
Repeated violations may result in permanent suspension of the owner's account and restriction from creating future listings.
8. Reporting Inappropriate Listings
Users may report listings that appear to be fake or misleading, fraudulent, incorrectly priced, inaccurate, unsafe, illegal, offensive, or in violation of RoofOnClick policies.
RoofOnClick will review every report, investigate where appropriate, and may contact the property owner for clarification. Appropriate actions may include requesting corrections, temporarily suspending the listing, permanently removing the listing, or restricting the owner's account.
False or malicious reports submitted by users may also result in action against the reporting account.
9. Policy Updates & Contact
RoofOnClick reserves the right to amend, modify, or update this Listing Policy at any time to reflect changes in business practices, legal requirements, or platform features.
Updated versions will be published on the RoofOnClick website with the revised effective date. Continued use of the platform after such updates constitutes acceptance of the revised Listing Policy. Property owners are responsible for reviewing this policy periodically to remain informed about their obligations.
RoofOnClick
Indore, Madhya Pradesh, India
For owner support, listing assistance, or policy inquiries: support@roofonclick.com